FAQs Archive | Kinsman Kitchens

Q: What should I do if I have a compliment or complaint?

Log in to My Kitchens online portal with your customer credentials and submit your feedback or call our Customer Service team on 1300 764 737 and quote your job number.

Q: How do I look after my kitchen (in terms of cleaning and maintenance)?

On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.

Q: Do you do flat pack kitchens?

For those able to install themselves, we provide a range of quality, ready to assemble kitchens that represent outstanding value: the Xpress Range. Learn more about the Xpress Range here. Our Designer kitchen range is Australian made and manufactured locally. These kitchens are delivered as complete units fully assembled, ready for installation.

Q: Can you remove our existing kitchen?

Yes, for a fee, the site checker can arrange for your existing kitchen to be removed and disposed of.

Q: Can we install the kitchen ourselves?

Kinsman is a design and supply-only business. We offer a flat pack solution with the Xpress Range, which is a quality kitchen that arrives ready to assemble. However, for our Designer kitchen range, we strongly recommend you using tradespeople who are fully licensed and who have lots of experience in installing kitchens. Talk to your proposed tradespeople before you engage them and ask them to provide references and examples of their recent work.

Q: I've paid the deposit on my kitchen and have changed my mind and want to cancel. Can I get my money back?

There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Kinsman Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.